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Frequently Asked Questions

Ordering

1. How do I place an order?

To make a purchase, simply visit our website and browse through our product selection. Once you have found the desired item, choose the size and quantity, and add it to your shopping cart. Proceed to checkout, where you can provide your shipping and payment details to complete the order.

2. Can I modify my order after it has been placed?

Unfortunately, we are unable to make changes to an order once it has been placed. However, if you need to cancel or modify your order, please contact our customer service team as soon as possible.

3. Is order tracking available?

Absolutely! You can track the progress of your order by logging into your account and checking its status. Additionally, you will receive a tracking number via email once your order has been shipped.

Shipping

1. Which countries do you ship to?

We offer worldwide shipping from our warehouse in the USA.

2. How long does shipping usually take?

Shipping times may vary depending on your location. For customers within the USA, shipping typically takes 4-9 business days. International customers can expect shipping times of 15-20 business days.

3. What are the shipping costs?

For customers in the USA, the shipping fee is 7.99. International customers are charged a flat rate of $11.99 for shipping.

Return & Refund

1. What is your return policy?

We provide a 21-day return policy. If you are unsatisfied with your purchase, you can return the item within 21 days for a full refund or an exchange.

2. How do I initiate a return?

To initiate a return, please contact our customer service team to obtain a return authorization number. Once you have the authorization number, you can ship the item back to us using a trackable shipping method.

3. How long does it take to receive a refund?

Refunds are typically processed within 10 business days after we receive the returned item.

Cancellation

1. Can I cancel my order?

Certainly! You can cancel your order as long as it has not yet been shipped. Please reach out to our customer service team immediately to request a cancellation.

2. Can I cancel part of my order?

Unfortunately, we are unable to cancel specific items within an order. If you need to cancel items, please cancel the entire order and place a new one with the desired items.

Payment

1. Which payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.

2. Can I use multiple payment methods for an order?

Currently, we do not support the use of multiple payment methods for a single order. Please select a single payment method during checkout.

3. Do you offer discounts or coupons?

Periodically, we offer discounts or coupons to our customers. To stay updated on any ongoing promotions, be sure to subscribe to our email newsletter. Please note that discounts cannot be applied retroactively to orders that have already been placed.

If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We are here to assist you in any way we can.

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